Privacy

About this notice

Blyde is operated by Blyde Labs (Pty) Ltd, a South African company (registration number 2026/889802/07). This notice explains how we handle personal information when you visit Blyde or use your account and learning workspace.

Information we collect

We use the country supplied by our hosting platform to show estimated local subscription prices. This does not use GPS or save a country preference. Exchange rates are retrieved by our server without forwarding your account details or IP address.

We collect account information, such as your email address, account identifiers, sign-in and session information, and information received from a sign-in provider if you choose to use one. We also receive messages you send us when you ask for support.

We process what you enter or upload, including assignments, documents, learning materials, questions, answers, reference details and prompts. We create and save results such as lessons, notes, feedback, questions, practice exams, citations and learning progress.

We also process information about your plan and transactions, feature use, and technical and security events. This can include IP address, browser or device information, error details and identifiers. If you enable notifications, we process the information needed to send them.

Information in your materials

Your materials may contain information about other people, children, or sensitive matters such as health. Upload only what you are allowed to use and what is needed for your learning. Contact us if you need help with a privacy concern.

Why we use information

We use information to authenticate and protect accounts, provide and save the features you request, generate learning content and feedback, find and check sources, manage plans, communicate with you, troubleshoot and improve the service, prevent abuse, and meet applicable legal obligations.

Depending on the activity, South African law may permit processing because it is needed to perform a contract, meet a legal obligation, or protect a legitimate interest. Some processing may require consent. Where you have given consent, you may withdraw it as the law allows; this does not undo earlier lawful processing.

AI and academic searches

For standard student features, relevant material is sent to OpenAI to produce the lesson, questions, review, feedback or other result you request. Depending on the feature, this can include text, document extracts, page images, answers and context. AI output can be inaccurate, so check it before relying on it.

References searches can send queries or citation details to search and academic information services, including Tavily, Crossref and other catalogues, as needed for the requested search. Other AI providers are available in restricted internal tools; personal information could reach them if someone submits it through those tools.

Who can access information

You can access your own workspace through your account. Authorised Blyde personnel and service providers may access information where needed to operate, secure, support or administer the service. Providers include hosting and database services, AI and search services, and payment services. Google receives information when you choose Google sign-in. We may also disclose information where required or permitted by law, or at your direction.

Payments

If you purchase a paid plan, Paystack processes payment information through its services. Blyde receives information such as a transaction reference, customer or subscription identifiers, plan and payment status to manage the purchase. Do not send payment credentials to Blyde support.

International processing

Blyde uses providers outside South Africa. Our production database and file storage are in the United Kingdom, and AI, search, hosting, sign-in or payment providers and their subcontractors may process information in other countries. We must assess appropriate safeguards and other lawful grounds for transfers under applicable law; the destination can depend on the service used.

Retention and deletion

We keep information while needed for your account and the purposes described here, taking account of security, disputes and legal obligations. Some items moved to Recently Deleted can remain there for at least 30 days before cleanup; cleanup may take longer. Other retention periods vary by record and provider.

You can request account deletion in Account settings. The process attempts to cancel a recurring subscription and remove account files, application data and the sign-in identity; a failed step may need to be retried. Deletion controls may be temporarily unavailable while safeguards are updated. Contact support@blyde.app if a request fails or remains incomplete; a request is not confirmation that deletion has finished. Copies may remain in backups, provider systems, security or billing records, or where the law requires retention. Contact us if you need help or want to request deletion of eligible information.

Security

We use safeguards such as access controls and private file storage, together with operational security measures, to help protect information. No internet service can guarantee absolute security.

Cookies, storage and diagnostics

Blyde uses cookies and browser storage for sign-in, settings, security and application features; some work in progress may be saved in your browser. We use operational and usage information to run and improve the service. Your browser can clear or restrict stored information, but doing so can sign you out or affect features. See our Cookie Policy for more detail.

Your rights and choices

Subject to applicable law, you may ask to access or correct your personal information, object to processing, or request deletion. You can manage available account, export and deletion controls from Account settings. We may need to verify your identity and may have a lawful reason to retain or withhold some information. You may complain to South Africa’s Information Regulator.

Marketing

We will send electronic direct marketing only where permitted by law and provide a way to object or unsubscribe. Account, security, payment and requested support messages are service communications.

Changes to this notice

We may update this notice when our practices or the law change. The current version and its date appear on this page.

Privacy enquiries

For privacy questions or requests, email support@blyde.app, marked for Blyde Labs’ Information Officer.