Support

How to get help with your Blyde account or workspace.

Last updated 6 November 2026

About Blyde

Blyde is operated by Blyde Labs (Pty) Ltd, a South African company. Privacy enquiries should be marked for the Information Officer.

Contact support

For account or access problems, product bugs, unexpected Board, Study, Assignment Review, or References behaviour, billing questions, or privacy and data requests, email support@blyde.app.

What to include

Tell us which area you were using, what you expected, what happened, the approximate time, and any safe on-screen error message. Include only the minimum information needed for us to investigate.

Account and data requests

You can manage your account, export available data, and request account deletion from Account settings. Deletion may take further processing. If a control is unavailable or fails, email support@blyde.app so we can track and help complete your request.

Billing and subscriptions

If you have a Blyde Plus subscription, support can help with account-level billing questions and subscription-management issues. Payment credentials should never be sent to support.

Protect your information

Never send passwords, sign-in links, access tokens, API keys, full payment details, or unnecessary academic documents in a support message. Screenshots should exclude names, email addresses, student numbers, and document content that is not needed to explain the issue.